teambay Support

Frequently Asked Questions

How do I set up teambay?

teambay is a simple online software. There is no need for any set up. Once you have received your login information, simply sign up online and everything else will happen on your browser.

What do I have to do before introducing teambay into my company?

To ensure that the tool is as effective as it can be, we recommend clear and transparent communication before starting to use teambay. When employees know that their feedback will be valued and that their responses will be completely anonymous, it is more likely that they will participate. We also recommend early internal coordination and communication with the work council, data security and IT departments. We are happy to support during this process with advice and templates.

How many employees must I have to use teambay?

In order for you to see any results, at least 5 employees must have answered the survey. So this is the minimum number of employees necessary. The flexibility of our platform makes teambay work for companies of all sizes, whether you have 20, 200, 2000 or more employees.

Are the questions fixed or can I ask my own?

You can ask custom questions. The questions in the teambay question library are based on scientific research and so general as to work for different kinds of organization. But of course, every company is different and has its unique challenges. Therefore, you are free to ask your employees any question that is of importance to your company.

Can I only ask yes/no questions?

All of the questions from teambay’s question plan are yes/no questions with a follow-up. Follow-ups enable employees to elaborate on the details of their yes/no answer. However, you can choose other formats such as open text, multiple choice, scales, etc. for custom questions.

Can I send more/less than one question a week?

The frequency and consistency needed differs among companies and industries. Consequently, you can choose whatever kind of rhythm you feel is right for your company. Do you want to ask just one question every two weeks? One every month? Or do you want to ask three questions in the same week? Not a problem. You can adapt all settings your needs. If you are not sure about which format is the best for your company, we are happy to offer advice.

Can I do a one-time survey?

Yes, you can use teambay for a one-time survey. To consider the different technical possibilities and make the survey as effective for your company as possible, please discuss the details with one of our experts in an Online Demo.

What happens if employees don't answer the questions?

There are several reasons for why employees might not be answering questions. Sometimes people have too much work going on, are on holiday, or are on sick leave. In order to give all employees a chance to answer the question, you can send additional reminders.
You can learn more about how to engage employees with teambay by reading our blog.

Is it possible to pause the question plan (for holidays, etc.)?

Yes, you can pause and re-activate the question plan whenever you like.

I have multiple nationalities in my company. What languages does teambay offer?

Currently we offer German, English and French. Other languages can be implemented on request.

What do I do with the feedback that I get by using teambay?

It is critical that managers act on the feedback that their employees give them. Transparency from management is always important when addressing issues, in order to really solve the problems. Make use of the dialogue feature and respond to your employees’ feedback. You can also involve other managers and departments and share specific feedbacks with them.
If you would like individual support, you can always book a consulting session with one of our experts. Simply contact support@teambay.com and we will send you an offer accordingly. Read more about our consulting services on this page.

How do I know if my results are good or bad compared to other companies?

For questions included in the teambay question library we provide external benchmarking. You can see a percentage value that displays how your results compare to the average of all teambay customers.

Who can see the results and analysis?

The analysis will be shown to whomever you decide to see the results. Most of our clients just allow access to management and HR. However, it could be useful to involve project managers, heads of departments, etc. for specific department/project analysis. For this, specific users’ views can be restricted to just their own department’s results. Some clients decide to display the results of the weekly feedback for all employees to see. For this you can also enable the employee dashboard, in which your employees get an overview on the general results, but cannot see any qualitative text feedback.

Which focus groups and benchmarkings can I use?

The available focus groups and benchmarkings depend on the information you have provided in the employee dashboard. Some of the possible groups are departments, locations or the employment type.

Are there different admin rights?

Yes, apart from company admins you can also add department admins. Department admins can only see the results of their departments and also add specific questions for their department.

Can I download the results from the dashboard?

Yes, you can download the results in PDF and XLS format.

Is my data safe with teambay?

teambay was created with employees’ anonymity and data security in mind. All data is stored on European servers with strict data security guidelines. Furthermore, every employee is provided with a unique ID each week and all communication is encrypted and encoded. Of course all our services are GDPR compliant. Visit our page Anonymity and Data Security to find out more.

Does teambay comply with GDPR?

Yes, teambay is GDPR compliant. Read more about our measures regarding anonymity and data security on this page. If you have specific questions or would like to receive a template of our DPA (Data Privacy Agreement), please contact us at privacy@teambay.com.

How much does teambay cost?

The price is calculated from the number of employees and the booked services, so it is calculated for each customer individually. To receive a non-binding offer, please contact sales@teambay.com.

How can I terminate my contract?

To terminate your contract with teambay, send a notice within the specified termination period to support@teambay.com.

What happens with my data after I stopped using teambay?

Within 14 days after the termination of your contract, you can request a file containing the analysis of the employee feedback created by teambay during the contract period. teambay will provide this as a CSV-file that you can download. teambay is not obliged to store the survey results for longer than 14 days after contract termination. After this period or on your request as customer, teambay will delete or destroy all data, documents and process results connected to the contractual relationship in accordance with art. 28 lit. 3 GDPR.

Does teambay provide performance feedback as well?

Our mission is to provide an anonymous zone for employees and managers to communicate and grow. teambay is a service that enables a dialogue within the company which will help improve the culture, increase performance, and increase employee engagement. We do not provide individual performance feedback.

Contact

Any other questions or concerns? Call us or send us a message via this form.

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