teambay Support Team Is Here For You!

Ask us any question, anytime.

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Call us anytime at:
+49 30 526 630 56

Attend A Webinar

We host weekly webinars at different times to explain teambay’s best practices and answer all of your questions.

Contact Us

Use the form below or send an email to support@teambay.com to contact our customer support directly.

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Frequently Asked Questions

How do I set up teambay?

teambay is a simple online software. There is no need for any set up. Simply sign up online and everything else will happen on your browser.

Are the questions fixed or can I ask my own questions?

The questions we provide are based on scientific research about employees’ productivity and happiness at work. We understand, however, that every company is individual and has unique situations to address. Therefore, you are free to ask your employees any question that is of importance to your company.

Can I send more/less than one question per week?

We found that one question a week is a good rhythm for most companies. There is not too much analysis, but provides constant feedback. However, this differs among companies and industries. Consequently, we are open to any kind of rhythm. Do you want to ask just one question every two weeks? One every month? Or do you want to ask three questions in the same week? Not a problem. We’ll adapt to your needs.

Is our data safe with teambay?

teambay was created with employees’ anonymity and data security in mind. All data is stored on European servers; every employee is provided with a unique ID every week and all communication is encrypted and encoded.
Would you like to know more? Visit our Employee Anonymity Commitment section.

Who is able to see the analysis/answers of employees?

The analysis will be shown to whomever you decide to see the results. Most of our clients assign the management and HR responsibles. However, as we break down results for departments and (if you want) even projects it could make sense for you to also involve certain project managers, head of departments etc.. The view for results can also be restricted to departments and projects.
Some of our clients display the results of the weekly feedback for all employees to see.
Feel free to choose whatever fits best for your company.

What happens if employees don't answer the questions?

There might be several reasons for why employees don’t answer questions. Sometimes there is just too much work, people are on holiday, or on sick leave. In order to give all employees a chance to answer the weekly question, we send reminders that give employees a chance to answer the questions they missed. Want to know more about how to engage employees with teambay? Read our blog article.

Does teambay provide performance feedback as well?

Our mission is to provide an anonymous zone for employees and managers to communicate and grow. teambay is a service that enables a dialogue within the company which will help improve the culture, increase performance, and increase employee engagement. We do not provide individual performance feedback.