Terms of Service

The present General Terms and Conditions (referred to hereinbelow as “Terms of Service”) apply to the services of teambay GmbH, Linienstraße 214, 10119 Berlin, entered in the Commercial Register kept by the Amtsgericht (Local Court) of Berlin-Charlottenburg, HRB 156993 (referred to hereinbelow as “teambay” or “we”) delivered to business customers (referred to herein below as “customer” or “you”) at www.teambay.com. In the event that the customer uses general terms and conditions of its own that contradict our Terms of Service set out here, these shall not become a component part of the agreement unless we have consented to them in writing.

teambay provides to its customers a subscription based service which consists of providing an app where the employees of the customer can enter their feedback regarding the customer/their work and of delivering a report of the results of the employees’ feedback to the customer.


Subscription to the teambay services / Conclusion of the contract

You can subscribe to the services of teambay by contacting our support team and requesting an offer for your company. The service agreement consists of the offer and the terms of service.
After accepting this offer in text form (e.g. email) the subscription period chosen by the customer will take effect. The teambay support team will give you access to your account accordingly.

You will then be able to use the teambay services by logging into your account.

You are under obligation to treat your login information (password) confidentially, to not provide it to any third parties and to store it such that third parties are not able to obtain knowledge of it, also not by chance. Should you have reason to believe that third parties are aware of your login information, or that it has been abused, you are under obligation to inform us of this fact immediately, in writing or via email. As a matter of principle, you shall be held liable for any and all activities pursued using your customer account, unless you are not responsible for the abuse of your customer account because you did not violate your duty of care.


Transfer of employee data

In order to enable the customer’s employees to use the app, the customer adds the relevant employee information to their teambay account. The customer ensures that the collection of employee data and their transfer to teambay is in compliance with data protection law.


Subscription term and Termination

The agreement is concluded for the subscription period chosen by the customer in the registration process and will be renewed automatically for another subscription period unless teambay or the customer terminates the agreement with a notice period of three months to the end of each subscription period.

Termination notices must be in in text form (e.g. via email). The termination notice of the customer must be submitted to one of the following addresses of teambay:

Email: support@teambay.com
Post: teambay GmbH, Willibald-Alexis-Straße 34, 10965 Berlin – Germany

Upon termination you shall immediately stop the use of the teambay Services.

teambay has no obligation to maintain the data of your employees’ feedback after 14 days after the termination. teambay may anonymise client data. This anonymised data will not be treated as personal data for the purposes of the GDPR, and can be used for statistical purposes (benchmarking and product development) during and after the contract duration.


Fees and Payment

For the services provided by teambay the customer has to pay the monthly fees according to the price list of teambay depending on the number of the customer’s employees who use the app and on booked optional services. teambay bills in advance on a recurring basis according to the “Billing Cycle” (quarterly or annually) chosen by the customer in the registration process. If the number of employees should increase during that period, teambay will recalculate additional costs at the end of the subscription term. teambay grants a fluctuation rate of 5 percent.

In case of a delay of the payment, late fees shall accrue interest at 2 percent per month, and you shall reimburse teambay for all collection costs and expenses.



The information that you have shared with teambay or any exchanged information between you or any individual within your organization are considered confidential and each party shall keep it as a secret. Neither party may disclose nor make available to a third party any confidential information without a written notice or as stated in this agreement.

The customer’s employees leave anonymous replies to surveys conducted via teambay. Ensuring this anonymity shall be of high priority. Not included are platform features in which employees can reveal their identity deliberately on their own accord. In regard to anonymous employee answers, teambay will not, also not on request, reveal any identities to the customer or third parties.

The customer agrees that teambay will provide information on the company and product via Email, unless requested otherwise upon a written notice.

The customer agrees that teambay uses the commercial name or the commercial brand of the customer, in its marketing and sales materials as reference unless requested otherwise upon a signed written notice.


Intellectual Property Rights

teambay services, including software, visual interfaces, graphics, design, texts, photographs, layouts and other elements are protected by copyright and other intellectual property rights.

We point out that the customer only acquires those rights of use with regard to these elements which are necessary in order to use the service of teambay according to this agreement (see below). The customer is especially not allowed to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of any part of teambay Services.

If the Service is in a Trial Version as specified on teambay’s website, for the duration of the trial period the following shall apply: subject to the provisions of this Agreement teambay hereby grants to the customer a non-exclusive, non-transferable and non-sublicensable licence limited to the trial period of four weeks to try and evaluate the software for its internal business purposes.

If the Service is not in a Trial Version as specified on teambay’s website, the following shall apply: Subject to the provisions of this Agreement as well as the payment of all due fees, teambay grants the customer a non-exclusive, non-transferable and non-sublicensable licence limited in time to the term of this agreement to use the software for its internal business purposes.



Without prejudice to the other statutory preconditions for a claim the following exclusions and limitations of liability shall apply to our liability:

  • teambay shall be liable if we act with intent or gross negligence. teambay shall only be liable for simple negligence if we breach a duty which is indispensable to due and proper implementation of the agreement and which the customers may normally rely on teambay to observe (cardinal duty). If teambay is liable for simple negligence pursuant to the preceding sentence the liability shall be limited to the damage which one must typically reckon with on conclusion of the agreement in the light of the circumstances.
  • The above exclusions and restrictions of liability shall not apply to damages resulting from injuries to life, limb or health, or guarantees or any claims under the Produkthaftungsgesetz (ProdHaftG, German Product Liability Act). The same applies for any breaches of duty by the persons teambay employs in the performance of our obligations.


Modifications of the Terms of Service

teambay reserves the right to change less weighty provisions of these Terms of Service at any time without giving any reason, provided that such change does not result in an overall rearrangement of the contractual structure. The weighty provisions include in particular provisions, which are related to the nature and scope of the contractually agreed services, the duration and termination of the contract. The modified Terms of Service will be sent to the customer via email at least six weeks prior to their coming into effect. The modified Terms of Service shall be deemed accepted, if the customer does not object in text form (e.g. by email) to the validity of the modified Terms of Service within six weeks after receiving the email. teambay commits to separately indicating the possibility to object and the meaning of the six-week period in the email that contains the modified Terms of Service.


§9 Miscellaneous

The agreement between teambay and the customer is governed by the laws of Germany without reference to its conflicts of laws principles. The place of jurisdiction for any dispute between teambay and the customer arising from this agreement is Berlin if the customer is a merchant, a legal entity under public law, or special assets governed by public law. Should individual clauses of the present Terms of Service be ineffective or null and void, either wholly or in part, this shall not impact the effectiveness of the other clauses.